Supplier Spotlight - Sandals Resorts

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Sandals Resorts

Susan Mangan
Wedding Business Development Manager

Number of years company has been in business:
Sandals Resorts is currently celebrating its 40th Anniversary! 

In 50 words or less, please share a quick description for your company:
Sandals® Resorts continues to reinvent the idea of an all-inclusive, couples-only luxury escape. From the leading-edge Love Nest Butler Suites® to the refined 5-Star Global Gourmet™ dining, these 16 resorts offer an exclusive oasis that spans Jamaica, Antigua, St. Lucia, Bahamas, Grenada, Barbados, and soon Curaçao. Two people in love can experience the Caribbean’s best vacation once reserved for your wildest dreams.

Do you have a Travel Advisor Specialist Program and if so please share the URL where advisors can learn more or sign-up:
Yes, the Sandals WeddingMoons® Specialist program (SWS) is a training and recognition program for Travel Advisors that focus on weddings, honeymoons, renewal of vows, anniversaries, and engagement travel. To find out more information, visit the Sandals TA Portal: www.taportal.sandals.com 

Share a little about the company culture (what you're most excited about as an employee):
At Unique Vacations we love the brands that we sell, and every employee carries a sense of pride in playing an important role in the success of the sales and marketing for Sandals Resorts and Beaches Resorts!

As it relates to romance travel, what unique value proposition(s) set your brand apart from the competition?
Sandals Resorts and Beaches Resorts offer the best customizable wedding program, and commissionable options for travel advisors. In addition, the FREE Wedding package is the most comprehensive and provides clients the most value. Travel advisors have also expressed they love the support that we offer, truly living up to the definition of a high-touch luxury product. 

Can you share a success story (with WOW factors) when working with travel advisors?
A couple got married at Beaches Negril in 2017, they were so impressed with how easy it was to plan their destination wedding, how happy they were on their wedding day with so many compliments from family/friends, saying it was the best wedding ever.  Our bride reached out to learn how to become a Romance Travel Specialist with Sandals and Beaches Resorts.  She teamed up with a Travel Agency at the end of 2018 and in 2021 our happily married bride is now a Travel Advisor who is one of our top producers as a Chairman’s Royal Club member and a Sandals WeddingMoons Specialist GOLD Status. 

What is new and exciting that you're looking forward to share with this year's Romance Travel Forum delegates?
We can’t wait to share with this year’s delegates information about the exciting new resorts that are opening in the near future, from Sandals Royal Curacao to Sandals Dunn’s River and Beaches St. Vincent. All of these resorts will have iconic romantic features travel advisors have grown to love about Sandals Resorts and Beaches Resorts and new innovations. 

The travel industry is forever evolving. What are some of the trends you're seeing, and what initiatives is your brand developing to support travel sellers grow their business?
There is a pent-up demand for Destination Weddings Groups to come to Sandals & Beaches Resorts. With the large number of requests being received, we encourage our Travel Partners to take advantage of our current group contract room rate reduction offer of up to 10% off regular room rates (subject to black out dates & terms and conditions) and book their wedding groups through the end of 2025 by contacting their Groups Sales Manager for a group quote.

What are your traditional commission structures?
Wedding Commission is 10% on all wedding options purchased prior to travel.  Sandals WeddingMoons Specialists receive a higher commission depending on their SWS Status: 
SILVER Status - 11% commission
GOLD Status – 12% commission
PLATINUM Status – 14% commission

Why should travel advisors work with your brand?
Travel Advisors can book Sandals and Beaches directly through our Travel Advisor portal - https://taportal.sandals.com/, which can result in up to 3% additional room commission. Also, Sandals & Beaches Resorts has the largest sales force in the industry across North and South America, providing you direct support to grow your business.

Selling Sandals and Beaches also means you will receive continuous product training, access to a marketing bank, free digital and print brochures and assets to market your business, and the opportunity to wrap your car for free and ultimately build your very own Points to Paradise to vacation at Sandals and Beaches.

What tools/technologies do you have in place to support travel sellers, and do they integrate into current available technologies? If yes, please share which ones.
Sandals® Resorts wants to give back to our Travel Advisors by offering an unprecedented partnership that makes it easier than ever to lock in bookings with industry-leading tools, resources, and support throughout the entire process, including 24/7 TA Portal, direct booking incentives, dedicated reservations team, Points to Paradise Reward Program and so much more!

When communicating with your company, what can travel advisors expect (ie turnaround time, dedicated point person, etc.)?
Travel Advisors can reach our dedicated Wedding Business Development Team with a 48-hour response time by email or phone 800-327-1991.
Susan Mangan – smangan@uvi.sandals.com ext. 4377
Connie Vazquez – cvazquez@uvi.sandals.com ext. 4203
Or our dedicated inbox - sws@uvi.sandals.com 

No matter where you are, from independent travel advisor to brick-and-mortar storefront, you can count on focused, one-on-one partnership with your Sandals & Beaches Business Development Manager (BDM). Whether you want to expand into a new market, focus on a specific niche, or grow your influence, BDM's are dedicated to your success.  Find your local BDM  https://taportal.sandals.com/bdm/ 
Sandals also offers a dedicated Inside Sales Support Team that can be reached at 1-800-48-SPECIAL or via email at insidesales@uvi.sandals.com for assistance.

How and where can travel advisors book or get support when selling your product?
Travel advisors can call us directly at 877-Sandals or 877-Beaches to book a wedding, honeymoon or engagement or book your clients room directly through the TA portal at www.taportal.sandals.com.

In light of Covid19 still being a part of our day-to-day operations, are there protocols you think are essential for travel advisors to be aware of when booking your brand?
Sandals Resorts and Beaches Resorts following the guidelines of the CDC and each respective island very closely. To get the most up-to-date information about travel protocols to our resorts, including information about the Sandals Vacation Assurance and Beaches Vacation Assurance, visit the following web links:

https://www.sandals.com/vacation-assurance/

https://www.beaches.com/vacation-assurance/